Thank you for shopping at STH NAHIYAN LTD. We appreciate your business and want to ensure your satisfaction with every purchase. Please read this policy carefully to understand your rights and obligations regarding returns and exchanges.
1. Returns
We accept returns within 14 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for return.
To initiate a return, please contact our customer service team at sthnahiyan@sthnahiyan.com with your order number and reason for return. Once your return request is approved, we will provide you with instructions on how to return the item.
Please note that the customer is responsible for return shipping costs unless the return is due to our error or a defective product.
2. Refunds
Upon receiving your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please allow up to 14 days for the refund to appear in your account, depending on your payment provider's policies.
3. Exchanges
If you wish to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability. If the desired item is unavailable, we will issue a refund or store credit, depending on your preference.
4. Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact us immediately upon receipt. We will work with you to resolve the issue promptly, whether it involves sending a replacement item, issuing a refund, or offering store credit.
5. Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Downloadable software products
- Personalized or customized items
6. Return Shipping Address
To return your product, please mail it to:
STH NAHIYAN LTD
27 OLD GLOUCESTER STREET
LONDON
WC1N 3AX
UNITED KINGDOM
7. Contact Us
If you have any questions about our return policy, please contact our customer service team at sthnahiyan@sthnahiyan.com
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